12 PM EST is the daily cut-off time for orders placed online at www.mariebelle.com
Orders placed before 12PM EST will be processed for shipping the same day or the following business day. Some exceptions apply.
SHIPPING POLICY & METHODS:
All orders placed after 12 PM EST Friday and/or across Saturday and Sunday will be shipped on the following Monday. If you have not received an update on your order by the end of the business day Monday, please contact email@example.com for more information.
FedEx and UPS are our preferred shipping vendors. Time-in-transit and expected delivery days are set per their published guidelines.
Packages shipped via Ground Shipping can be in transit 1 - 6 business days, delivering Monday through Saturday. If Ground Shipping isn’t available at check-out, this is because the temperatures or time-in-transit can cause melting or spoilage.
Packages shipped via 2-Day service will deliver Wednesday through Saturday. Packages shipped via Overnight service will be delivered Tuesday through Friday only. If your order needs to arrive by a specific date, we encourage you to choose one of these two shipping methods.
*Once a package has left our facility we are not responsible for delivery delays experienced by FedEx and UPS due to severe weather events, high volume, mechanical problems or other unforeseen issues.
**We do not ship to PO Box addresses.
WARM WEATHER SHIPPING POLICY
Between May 1 and September 31, in addition to year-round to destinations experiencing warm weather, we only ship ship Overnight, 2-Day, and Ground Shipments Monday through Thursday. In some cases, due to extreme heat, 2-Day shipping is not available.
All shipping boxes do include complimentary insulation and reusable gel packs where/when required.
We currently offer international shipping to Canada only. Canada destinations are not eligible for Free Shipping.
Online customers receive Free Shipping when placing orders of $130.00 and over (Continental US only).
SIGNING FOR YOUR CHOCOLATES
Please alert your recipient to be on the lookout for their delivery!
Our packages are shipped with a Signature Release, which allows FedEx and UPS to leave your package in a safe place without a signature. We found that this policy works best for most of our clients. This avoids the possibility of chocolate being held overnight in a hot distribution facility where it may melt.
MarieBelle New York Chocolates encourages customers to register for FedEx Delivery Manager® and UPS My Choice®. These services allow the customer to track delivery progress, authorize release of packages, and specify where to leave packages upon delivery.
Please understand that MarieBelle New York Chocolates is not responsible if an order is misplaced or damaged and not picked up once it’s been delivered. If your package is delivered with damaged or missing items, please provide your order number along with photos of the packing slip, shipping carton, and products to firstname.lastname@example.org within 3 days of delivery for a resolution.
The accuracy of the billing and shipping information you provide is crucial in making sure your delivery is prompt. MarieBelle New York is not responsible for errors in information. If any corrections need to be made to your order, please contact customer service within 2 hours to correct the shipping address, email, name or gift note needs to be changed/added. Please note if the order has been fulfilled and the package has left our facility any address correction and returned package fees will be charged to the customer.
SHOULD YOU GET A “TRACKING CANCELED BY SENDER”
Don’t be alarmed! MarieBelle New York Chocolates sometimes may need to create an updated shipping label for your purchase but you can always reach out to our customer service team for updates.
For any questions or queries regarding a purchase or order, feel free to contact our Customer Service team at: email@example.com or call us at 718-599-5515 (ext. 1) during regular business hours: Monday through Friday 9am - 5pm EST.